The Secret Sauce for Inclusive Dining: How Accessibility Drives Loyalty

Presented on August 21, 2024 at 12pm ET

Presenters: Traci Murray, Director of Business Development at Vispero, David Swallow, Principal UX Consultant, Rick Smith, Director of Business Development at ELO, & Marshall Law, Co-Founder and Business Development at Rivalry Tech

Customer loyalty is crucial for any organization, including the restaurant industry. How a restaurant treats customers with disabilities can significantly affect that loyalty and impact their business.

The challenges people with disabilities experience when restaurants and eateries do not put their needs first are more common than you may think. Is your company doing all it can? Do your digital assets like menus, self-service kiosks, laptops, and mobile devices have the abilities of all users in mind?

Learn from accessibility experts at Vispero, TPGi, Rivalry Tech and Elo as they navigate through their data and case study details to share how you can increase customer loyalty and create the most inclusive dining experiences.

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